Privacy Policy

1. Introduction

Welcome to Level. Social Bristol ("we", "our", "us"). Level. Social Bristol is operated by Laser Tag Leisure Limited.

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Data Controller:
Laser Tag Leisure Limited

Registered Office:
[Insert Registered Address]

Email: [Insert Privacy Email]
Telephone: [Insert Phone Number]

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.

3. Information We Collect

We may collect the following personal information:

Name
Email address
Telephone number
Postal address (where required)
Date of birth (for age verification where necessary)
Booking details
Payment information (processed securely by our payment providers—we do not store full card details)
CCTV footage at our venue for security purposes
Marketing preferences
Website usage data, including IP address, browser type, cookies and analytics information

4. How We Collect Information

We collect information when you:

Make a booking
Contact us by phone, email or social media
Purchase tickets or products
Complete enquiry or contact forms
Subscribe to marketing communications
Participate in competitions or promotions
Visit our venue
Visit our website

5. How We Use Your Information

We use your personal information to:

Process bookings and payments
Provide customer support
Communicate about your booking
Respond to enquiries
Improve our services
Administer promotions and competitions
Send marketing communications where you have consented
Meet our legal obligations
Prevent fraud and protect our business
Maintain the safety and security of our premises through CCTV

6. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

Performance of a contract
Compliance with legal obligations
Legitimate interests
Your consent (for marketing and certain cookies)

7. Marketing

If you opt in, we may send you information about:

Events
Special offers
Promotions
New attractions
News from Level. Social Bristol

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Cookies

Our website may use cookies to:

Ensure the website functions correctly
Improve user experience
Analyse website traffic
Support marketing activities

Where required by law, we will request your consent before placing non-essential cookies.

9. Sharing Your Information

We may share your information with trusted third parties including:

Payment processing providers
Booking system providers
Website hosting providers
IT support providers
Marketing service providers
Professional advisers
Law enforcement or regulatory authorities where legally required

We do not sell your personal information.

10. International Transfers

Where any service provider stores or processes data outside the United Kingdom, we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses or other legally recognised transfer mechanisms.

11. Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

12. Data Retention

We only retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, tax and regulatory obligations.

Retention periods vary depending on the type of information collected.

13. Your Rights

Under UK GDPR you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Withdraw consent where processing relies on consent
Request transfer of your data (data portability)
Lodge a complaint with the Information Commissioner's Office (ICO)

The ICO can be contacted at:

Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

14. Children's Privacy

Children under the age of 16 should not provide personal information without the consent of a parent or guardian.

Where bookings involve children, personal information should be provided by the responsible adult making the booking.

15. CCTV

Our venue operates CCTV for the purposes of:

Crime prevention
Public safety
Staff safety
Protecting property

CCTV recordings are retained only for as long as reasonably necessary unless required for legal proceedings or investigations.

16. Third-Party Websites

Our website or social media pages may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their own privacy policies.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated revision date.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Laser Tag Leisure Limited
Trading as Level. Social Bristol